One of the biggest customer service issues in a maintenance department is a complacent attitude or simply put – being inattentive.
There are many tasks that might get pushed aside due to it not being an emergency but unfortunately, these tasks not only pile up, they also cause discontent amongst your guests or customers.
For instance, lights that are burned out, dripping faucets, signs that are broken, landscaping that is not up to par – and the list goes on and on. The problem is that while not every guest or customer will complain, you can almost be sure that they are telling others about the problem and this doesn't bode well for repeat visitors or new ones. Take for instance a combination of a few of the above issues. The faucet in the men's bathroom is leaking, the light is out by the elevator, and the exit sign is burned out. These are all somewhat minor issues but if you combine them together you get a property that is run down and one that will get bad reviews.
One way to keep up with those minor (and major) issues is to use a Work Order Management System from Maintenance Care which is designed to make your life easier. You can schedule work tasks remotely, set up preventative maintenance far in advance, manage assets, and more and it even allows you to run reports from any web browser. In fact, employees do not even have to come to the office to get their work tasks because it's handled via a remote application so this saves time and money.
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It's perfect for handling those jobs that need taking care of even if they seem minor at the time. Remember, it's the little things that can snowball into a major issue and whether you run the maintenance department for a school, hotel, resort, healthcare facility, or anywhere else – it is always in your best interest to make sure all of the problems are fixed as soon as possible – not just the emergencies or major issues.