One of the biggest customer service issues in a maintenance department is a complacent attitude or simply put – being inattentive.
At a school district in Brandywine, Delaware, a collective bargaining agreement was reached between the district and the preventative maintenance employees.
Depending on what type of maintenance department you run, there are times when your employees may have the opportunity to do a side job for a customer. This is especially true for those in industries such a landscaping, a condominium association, and any place where customers may live on a full-time basis.
Being a Maintenance Department Manager, there are many issues to make decisions on and one of those decisions is whether or not to require employee uniforms.